Mega Calibre Enterprises Pvt Ltd recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy sets out how Mega Calibre Enterprises Pvt Ltd uses and protects any information that you give Mega Calibre Enterprises Pvt Ltd when you use www.megacalibre.com or the Mega Calibre Enterprises Pvt Ltd mobile application or any other digital medium and other offline sources of our Company.

Mega Calibre Enterprises Pvt Ltd is committed to ensuring that your privacy is protected in accordance with the provisions of the Digital Personal Data Protection Act, 2023, we ask you to provide certain information by which you can be identified when using this website or platform, then you can be assured that it will only be used in accordance with this Privacy Policy. This Policy describes how we treat user information we collect from you, and outlines our policies and procedures on the collection, use, disclosure and protection of your information when you use our Mega Calibre Enterprises Pvt Ltd Platform.

This Privacy Policy applies to current and former visitors to our Mega Calibre Enterprises Pvt Ltd Platform and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. Mega Calibre Enterprises Pvt Ltd may update this policy from time to time. You should check this page periodically to ensure that you are happy with any changes.

• “Company”, “we”, “us”, “our” – Refers to Mega Calibre Enterprises Pvt Ltd, the data fiduciary responsible for managing your personal data.

• “Platform” – Includes our website, mobile application, and any other digital or offline services we offer.

• “User”, “you”, “your” – Any person interacting with our services or platforms.

• “Personal Data, “Personal Information” – Any information that directly or indirectly identifies you (e.g., Your Name, Email, Address, Phone Number, Aadhar Card, PAN Card, device ID, Policy Number)

• “Sensitive Personal Data” – Includes confidential data like financial details, health records, or biometrics.

• “Processing” – Covers all operations involving your data, such as collecting, storing, modifying, sharing, or deleting.

• “Consent” – Your voluntary agreement for us to use your data for specified purposes.

We collect multiple types of data depending on your interaction with us:

• Contact Information: Includes your full name, mobile number, email address, and postal address. We need this to communicate with you, deliver services, or respond to your requests.
• Billing and Payment Information: Includes billing address and payment methods. We don’t store sensitive card details; they are handled securely by payment partners.
• Information You Post: Any comments, uploads, or reviews you submit on our platforms or on linked social media.
• Usage and Preference Data: Tracks how you use our platform—like your selected settings, login times, language preferences, etc.
• Transaction Information: Includes your activity on the platform such as services used, full URLs visited, services requested or provided, search results clicked, number of clicks, duration of visit, timestamps, promotional code use, customer service contact details, and related transaction metadata.
• Stored Information and Files: If permitted, we access images, videos, contacts, calendar entries, and SMS logs stored on your mobile device to enhance your service experience. For example, we may pull calendar events for scheduling or access your address book for auto-fill features.
• Demographic and Survey Data: Includes your age group, interests, and survey responses used to personalize services.
• Technical Information: Details about your internet connection, IP address, browser type, mobile OS, referring website, and how long you stayed on each page.

• Direct Collection: When you register, submit a form, contact customer service, or interact with our features.

• Automated Tools: We use cookies, session logs, and tracking scripts to understand your behavior.

• Third-Party Sources: Social media, advertising networks, or business partners may share data with us with your consent.

1. We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.

2. When you sign in to Mega Calibre Enterprises Pvt Ltd Platform with your SNS account or otherwise connect to your SNS account with the Services, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.

3. If you are partner company, we may, additionally, receive feedback and rating from other users.

We use your data for legitimate and service-related purposes:

• To provide and improve services tailored to your needs - To verify your identity and authorize access - To fulfill orders, process payments, or deliver support - To notify you about service updates, offers, and alerts - To prevent fraud or unauthorized use - To comply with applicable laws, including DPDPA mandates.

• We might use the information you provide to contact you for confirmation of a purchase on Mega Calibre Enterprises Pvt Ltd Platform or for other promotional purposes.

• We might use the information you provide to carry out our obligations arising from any contracts entered between you and us and to provide you with the relevant information and services.

• We might use your information to confirm your registration for rendering services we offer.

• We might use your information to customize your experience with us. This could include displaying content based upon your preferences. We might also use your information to understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries and to generate and review reports and data about, and to conduct research on, our user base and Service usage patterns. If you are a partner company, we may use the information to track the progress of your service to our customers.

• We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We may use your information to provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services.

• We may use information to protect our company, our customers, or our Mega Calibre Enterprises Pvt Ltd Platform.

• We might send you information about special promotions or offers. We may also inform you about new features or products and enroll you in our newsletter. These might be our offers or products, or third-party offers or products we think you might find interesting. We may use the information to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

• We might send you emails or SMS about your account or purchase of our product.

• We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or this Policy does not restrict de-identified information, and it may be used and disclosed to others without limitation.

• We analyse the log files of our Mega Calibre Enterprises Pvt Ltd Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

We only share data when necessary and under strict conditions:

• We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments.

• We may also use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.

• We may work with third parties such as network advertisers to serve advertisements on the Mega Calibre Enterprises Pvt Ltd Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you.

• While you cannot opt out of advertising on the Mega Calibre Enterprises Pvt Ltd Platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your ‘opt out’ may no longer be effective to fulfill the purpose for which you provide it.

• This includes a third party who provide us various services. Our partners use the information we give them as described in their privacy policies.

• While you place a request to order through the Mega Calibre Enterprises Pvt Ltd Platform, your information is provided to us and to the vendors with whom you may choose to order. In order to facilitate your online order processing, we provide your information to that vendors in a similar manner as if you had made a goods/products/food order directly with the vendors. If you provide a mobile phone number, Mega Calibre Enterprises Pvt Ltd may send you text messages regarding the orders delivery status.

• If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.

We may also share it if a government agency or investigatory body or other companies assisting us, requests when we are:

• Obligated under the applicable laws or in good faith to respond to court orders and processes; or
• Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
• Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
• Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.

• For example, if part of our business is sold we may give our customer list as part of that transaction. We may also share your information with any present or future member of our "Group" (as defined above) or affiliates for our internal business purposes

• We may share your information other than as described in this Policy if we notify you and you consent to the sharing. We will inform you before we do this.

By using the Mega Calibre Enterprises Pvt Ltd Platform and the Services provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Mega Calibre Enterprises Pvt Ltd Platform.

Under DPDPA, we rely on:

• Consent: Voluntary agreement to collect and use your data.
• Contractual Obligation: Necessary for providing you services.
• Legal Compliance: Required by law (e.g., tax records, cyber regulations).
• Legitimate Interest: For fraud prevention, network security, or improving services.

Our Mega Calibre Enterprises Pvt Ltd Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies" and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.

Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:

• Authenticating users;
• Remembering user preferences and settings;
• Determining the popularity of content;
• Delivering and measuring the effectiveness of advertising campaigns;
• Analysing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened for further analytics.

To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.

We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the Mega Calibre Enterprises Pvt Ltd Platform and use our Services, as well as when you visit other online sites and services.

Please see our Cookie Policy here for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.

Your data is stored securely using:

• Encryption: For safe transmission and storage.
• Access Controls: Only authorized employees can access sensitive data.
• Tokenization: Replaces sensitive elements with anonymized tokens.
• Audits: Regular checks to ensure ongoing compliance we take robust measures to minimize risk.
• ISMS: We will implement the policies, procedures and mechanisms to uphold the CIA Triad of system and data mapped to requirements specified under our internal security policies and external regulatory and contractual agreements

As a user, you have the right to:

• Access: Review the personal data we have on you.
• Correction: Update inaccurate or outdated information.
• Erasure: Request deletion where applicable.
• Consent Withdrawal: At any point, revoke permission for specific uses.
• Nominate a Representative: Appoint someone to act on your behalf in case of incapacity.
• Lodge a Complaint: Contact the Data Protection Board of India if your concerns aren’t addressed.

We retain data for as long as:

• Required to fulfill the services.
• Mandated by law, regulation and Contractual Agreement (e.g., billing or compliance records) After the retention period ends, your data will be deleted or anonymized.

Our platform may contain links to other websites. We are not responsible for their privacy practices. Please review their policies independently before use.

You can opt out of promotional emails anytime by writing to privacy@megacalibre.com privacy@megacalibre.com. However, service-related emails (like receipts or security alerts) will still be sent.

This Privacy Policy is governed by the laws of India. Any disputes will be subject to the jurisdiction of courts located in New Delhi.

For questions about this policy, or to exercise your data rights, email privacy@megacalibre.com privacy@megacalibre.com.

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